Refunds and Returns Policy for Western Renewal
Effective Date: December 23, 2024
At Sanctus Virtue Publishing, we are committed to providing high-quality books and online courses to our customers. This Refunds and Returns Policy outlines the conditions, processes, and timeframes for product returns and refunds to ensure fairness and transparency for both our customers and our business.
1. Products Covered by This Policy
This policy applies to:
- Physical Books: Purchased through www.westernrenewal.com.
- Online Courses: Subscription-based access purchased through our Website.
2. Conditions for Returns and Refunds
a. Physical Books
- Books must be returned in their original condition, unused, and undamaged.
- Returns must be initiated within 14 days of the delivery date.
b. Online Courses
- Refunds are available for online courses only if the request is made within 7 days of purchase.
- A refund will not be granted if a substantial portion of the course has been accessed.
3. Items Not Eligible for Refunds
The following items are non-refundable:
- Digital products such as downloadable eBooks.
- Online courses accessed beyond the refund period.
- Physical books that have been used, damaged, or returned outside the eligible return window.
4. Return and Refund Process
a. Initiating a Return
- Contact Us: Email us at Christopher.Ross@westernrenewal.com with your order details, including:
- Order number
- Product name(s)
- Reason for the return or refund request
- Approval: We will review your request and provide instructions within 2 business days.
b. Shipping Returns
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
- Ensure the item is securely packaged to prevent damage during transit.
- Ship the item to: Christopher Ross
Sanctus Virtue Publishing
6659 Schaefer Rd #1184
Dearborn, MI 48126, US
c. Refund Timeframes
- Refunds will be processed within 7 business days of receiving the returned product or approval of the refund request.
- Refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to reflect in your account.
5. Fees and Costs
- Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a mistake or defect on our part.
- Restocking Fee: No restocking fees are applied.
6. Contact Information
For questions or assistance with returns and refunds, please contact our Customer Support:
- Email: Christopher.Ross@westernrenewal.com
- Address:
Christopher Ross
Sanctus Virtue Publishing
6659 Schaefer Rd #1184
Dearborn, MI 48126, US
7. Our Commitment to Fairness
At Sanctus Virtue Publishing, we value your satisfaction and strive to resolve any issues promptly and fairly. If you have concerns not addressed in this policy, please don’t hesitate to reach out to us directly.
Thank you for choosing Western Renewal for your books and online courses!